Frequently Asked Questions

Find helpful information about bookings, check-in, parking, facilities and your stay at Riverside Apartments & Hotel.

riverside ballina 2 bedroom apartment

What’s Included in Every Stay

All stays at Riverside Apartments & Hotel include the following at no extra cost:

  • 24/7 check-in with after-hours instructions sent via text message and/or email.
  • Foxtel with streaming functionality in all apartments and hotel rooms.
  • Complimentary 24/7 gym access at Riverside Gym (approximately 200 metres away).
  • Heated indoor swimming pool (year-round).
  • On-site private parking.
  • Fully equipped kitchens in all apartments.
  • Laundry facilities in all apartments.
  • Wi-Fi.
  • 24/7 after-hours assistance.
  • Air conditioner in every room and lounge areas.
Book Now
General Information

Yes. We provide 24/7 after-hours assistance. If you need help outside reception hours, please call (02) 6681 9200 and our team will assist you promptly.

The property is centrally located in Ballina, NSW, within walking distance to the river, Ballina RSL Club, cafés, shops, and local services.

Check-in, Check-out & Access​

Check-in is available from 2 pm, and we have a 24/7 support service, allowing you to arrive after hours at any time.

Yes. Late check-in is available 24/7. You’ll receive after-hours check-in instructions via text message and/or email.

Early check-in may be available depending on occupancy and cleaning schedules. Please contact reception on the day of arrival. Fees may apply.

Late check-out is subject to availability and may incur an additional fee. Please speak with reception during your stay.

Please contact reception during office hours or call our 24/7 after-hours number on (02) 6681 9200 for immediate assistance.

Parking & Transport​

Yes. On-site parking is available for guests, subject to availability. One vehicle per booking is generally accommodated.

The maximum vehicle height clearance is approximately 2.1 metres. If you have a higher vehicle, boat, or roof racks, please contact reception prior to arrival.

We recommend reliable local transfer services, including our trusted partner Byro.
You can book transfers at https://byro.au.

Pool, Gym & Facilities

Yes. All apartments feature fully equipped kitchens, including an oven, cooktop, fridge, cookware, and utensils.

Upgrades may be available at check-in, subject to availability. These may be complimentary or offered at an additional cost.

This depends on your travel needs:

  • Couples often prefer our deluxe 2-bedroom apartments
  • Families typically choose 2- or 3-bedroom apartments
  • Groups often prefer full 3-bedroom apartments with a single private entrance
  • Short stays or solo travellers may prefer hotel rooms

If you’re unsure, our team is happy to recommend the best option.

Apartments, Rooms & Comfort

Yes. We have a heated indoor swimming pool, available year-round.

Yes. Guests receive complimentary 24/7 access to Riverside Gym, located approximately 400 metres from the property. Access keys are available from reception.
More information: https://rhsballina.com.au/

Yes. All of our fully self-contained apartments include private laundry facilities with a washing machine and dryer. Hotel Rooms do not include laundry facilities.

Yes. All apartments and hotel rooms include Foxtel services with streaming functionality.

Families, Groups & Accessibility​

Yes. We are family-friendly and offer spacious 2- and 3-bedroom apartments with living areas, full kitchens, and laundry facilities.

Yes. We offer:

  • Dual-key 3-bedroom apartments (2-bedroom apartment plus attached hotel room), and
  • Full 3-bedroom apartments with one private entrance, ideal for families and groups.

Yes. Most apartments are suitable for guests with limited mobility. The building has a lift, there are no stairs to climb, and the showers are walk-in and not over a bath. If you have specific requirements, please contact us before booking so we can recommend the most suitable apartment.

Please contact us before booking so we can recommend the most suitable option.

Food & Local Convenience

Yes. Guests are welcome to order takeaway or food delivery from nearby restaurants.

We do not offer traditional room service, but food delivery options are widely available.

Yes. Supermarkets and convenience stores are located within walking distance. There’s a Woolworths within 50m of the building.

Yes. The Ballina RSL Club is within walking distance, only 500m away.

Noise, Comfort & House Rules

Yes. The property is generally quiet and suitable for families, couples, and business travellers. Quiet hours are enforced and all noise ceases at 7 pm. 

No. Parties and excessive noise are not permitted.

Bookings, Rates & Policies

Yes. We offer lower rates when you book directly through our website or with reception, compared to third-party booking platforms. Booking direct also provides greater flexibility.

Our flexible cancellation policy applies to direct bookings only:

  • Free cancellation up to 14 days before arrival
  • From 14 days to 48 hours before arrival, a one-night charge applies
  • Within 48 hours of arrival or no-shows, the full booking amount is charged

Bookings made through third-party platforms are subject to the terms and conditions of those platforms.

Changes are possible subject to availability. For the greatest flexibility, we recommend booking direct.

Weddings, Groups & Special Events

Yes. We regularly host wedding guests and family groups.

Yes. Group bookings and room blocks can be arranged. Please contact us directly.

Long Stays & Extended Accommodation

Yes. We offer discounted rates for extended stays, subject to availability.

Yes. Apartments are ideal for extended stays and include full kitchens, laundry facilities, spacious living areas, and reliable Wi-Fi

Close
© Copyright Riverside Apartments & Hotel 2025. All rights reserved.
Close