Frequently Asked Questions
Find helpful information about bookings, check-in, parking, facilities and your stay at Riverside Apartments & Hotel Ballina.
What’s Included in Every Stay
All stays at Riverside Apartments & Hotel include the following at no extra cost:
- 24/7 check-in with after-hours instructions sent via text message and/or email.
- Foxtel with streaming functionality in all apartments and hotel rooms.
- Complimentary 24/7 gym access at Riverside Gym (approximately 200 metres away).
- Heated indoor swimming pool (year-round).
- On-site private parking.
- Fully equipped kitchens in all apartments.
- Laundry facilities in all apartments.
- Wi-Fi.
- 24/7 after-hours assistance.
- Air conditioner in every room and lounge areas.
General Information
Is there after-hours support at Riverside Apartments & Hotel Ballina?
Yes. We provide 24/7 after-hours assistance. If you need help outside reception hours, please call (02) 6681 9200 and our team will assist you promptly.
Where is Riverside Apartments & Hotel Ballina located?
The property is centrally located in Ballina, NSW, within walking distance to the river, Ballina RSL Club, cafés, shops, and local services.
Check-in, Check-out & Access
What time is check-in?
Check-in is available from 2 pm, and we have a 24/7 support service, allowing you to arrive after hours at any time.
Can I check in late if reception is closed?
Yes. Late check-in is available 24/7. You’ll receive after-hours check-in instructions via text message and/or email.
Do you allow early check ins?
Early check-in may be available, subject to occupancy and housekeeping schedules. Please contact reception on (02) 6681 9200 on the day of arrival to check availability. Additional fees may apply.
Do you allow late check outs?
Late check-out is subject to availability and may incur an additional fee. Please speak with reception during your stay or call (02) 6681 9200.
I'm locked out of my room - what should I do?
Please contact reception during office hours or call our 24/7 after-hours number on (02) 6681 9200 for immediate assistance.
Parking & Transport
Is parking available on site?
Yes. Each room and apartment has one designated parking space, marked with the same number as your accommodation. Please do not park in spaces marked “Private”. Unnumbered visitor parking spaces are also available, subject to availability.
What is the parking height clearance?
The maximum vehicle height clearance is 1.97 metres. Taller vehicles will need to use public parking nearby. Two-hour parking is available opposite the hotel between 8.30 am and 5.00 pm Monday to Friday, and 8.30 am and 12.30 pm Saturday. Free public parking is also available near the Ballina Waterslides. Please check all parking signs before leaving your vehicle.
Do you provide airport shuttle services?
We recommend reliable local transfer services, including our trusted partner Byro.
You can book transfers at https://byro.au.
Pool, Gym & Facilities
Do you have a swimming pool?
Yes. We have an indoor swimming pool maintained at ambient temperature, open daily from 8.00 am to 8.00 pm.
Do you have a gym?
Yes. Guests receive complimentary 24/7 access to Riverside Gym, located approximately 400 metres from the property. Access keys are available from reception.
Do your apartments have spa baths?
Selected apartments feature spa baths. All Deluxe Apartments include a spa bath, while availability in other apartment categories varies. Please check the accommodation description when booking or contact reception on (02) 6681 9200.
Do you have laundry facilities?
Yes. All of our fully self-contained apartments include private laundry facilities with a washing machine and dryer. Hotel Rooms do not include laundry facilities.
Do you offer free Wi-Fi?
Yes. Complimentary Wi-Fi is available in all hotel rooms and apartments.
Is there a lift?
Yes. A lift provides convenient access from the basement car park to all hotel room and apartment levels.
Apartments, Rooms & Comfort
What are the best rooms or apartments to book?
The best option depends on the length of your stay, the number of guests and the facilities you prefer:
- Solo travellers and short stays: Standard or Deluxe Hotel Rooms
- Couples: Deluxe Hotel Rooms or One-Bedroom Apartments
- Families: Two- or Three-Bedroom Apartments
- Groups: Three-Bedroom Apartments, offering more space and a private entrance
If you are unsure which option best suits your stay, please contact reception on (02) 6681 9200. Our team will be happy to assist.
What is the difference between your accommodation types?
Our Standard Hotel Rooms are a comfortable and practical option for shorter stays, with a private bathroom and a seating area for dining or working. Our Deluxe Hotel Rooms offer the added benefit of partial Richmond River views.
For a more spacious, self-contained stay, our one-, two- and three-bedroom apartments include fully equipped kitchens and separate living and dining areas. All apartments feature scenic Richmond River views. Our Deluxe Apartments are located on higher floors and guarantee a spa bath.
Do all apartments have full kitchens?
Yes. All our apartments feature a fully equipped kitchen with an oven, cooktop, microwave, fridge, cookware and utensils. A kettle, toaster, coffee machine and milk frother are also provided.
Do the TVs include Foxtel or pay-TV?
Yes. All hotel rooms and apartments include a premium Foxtel package with more than 100 channels. Streaming apps such as Netflix are also available; however, guests must sign in using their own subscription accounts.
Do the rooms and apartments have air conditioning?
Yes. All hotel rooms and apartments are air-conditioned for your comfort.
Do you offer room or apartment upgrades?
Upgrades may be available, subject to availability and payment of the applicable price difference. Please contact reception on (02) 6681 9200 to enquire.
Families, Groups & Accessibility
Are your apartments suitable for families?
Yes. We are family-friendly and offer spacious 2- and 3-bedroom apartments with living areas, full kitchens, and laundry facilities.
Do you offer full 3-bedroom apartments?
Yes. We offer:
- Dual-key 3-bedroom apartments (2-bedroom apartment plus attached hotel room), and
- Full 3-bedroom apartments with one private entrance, ideal for families and groups.
Are your apartments suitable for guests with limited mobility?
Yes. Most apartments are suitable for guests with limited mobility. The building has a lift, there are no stairs to climb, and the showers are walk-in and not over a bath. If you have specific requirements, please contact us on (02) 6681 9200 before booking so we can recommend the most suitable apartment.
Food & Local Convenience
Can I order food to my room?
Yes. Guests are welcome to order takeaway or food delivery from nearby restaurants.
Do you offer room service?
We do not offer traditional room service, but food delivery options are widely available.
Are there any supermarkets nearby?
Yes. Supermarkets and convenience stores are located within walking distance. There’s a Woolworths within 50m of the building.
Are you close to the RSL Club?
Yes. The Ballina RSL Club is within walking distance, only 500m away.
Noise, Comfort & House Rules
Is Riverside Apartments & Hotel Ballina a quiet place to stay?
Yes. The property is generally quiet and suitable for families, couples, and business travellers. Quiet hours are enforced and all noise ceases at 7 pm.
Do you allow parties or events in apartments?
No. Parties and excessive noise are not permitted.
Bookings, Rates & Policies
Do you offer better rates when booking direct?
Yes. We offer lower rates when you book directly through our website or with reception, compared to third-party booking platforms. Booking direct also provides greater flexibility.
What is your cancellation policy?
Our standard cancellation policy is:
- More than 14 days before arrival: Free cancellation.
- Between 14 days and 48 hours before arrival: A one-night accommodation charge applies.
- Within 48 hours of arrival or in the event of a no-show: The full booking amount is payable.
In addition to these terms and conditions, bookings made through third-party platforms may also be subject to the terms and conditions of the relevant platform.
Please refer to our Terms & Conditions for complete details.
Can I change my booking after confirming?
Changes are possible subject to availability. For the greatest flexibility, we recommend booking direct.
Weddings, Groups & Special Events
Do you accommodate wedding guests?
Yes. We regularly host wedding guests and family groups.
Can you hold rooms or apartments for wedding groups?
Yes. Group bookings and room blocks can be arranged. Please contact us directly on (02) 6681 9200.
Long Stays & Extended Accommodation
Do you offer long-stay accommodation?
All accommodation is priced on a nightly basis. While we do not offer fixed weekly rates, discounted nightly rates may be available for extended stays, subject to availability. Please contact reception on (02) 6681 9200 to enquire.
Are your apartments suitable for long stays or work trips?
Yes. We regularly accommodate corporate travellers, contractors and project teams. Our fully equipped apartments provide the space and facilities needed for a comfortable extended stay, including full kitchens, private laundry facilities, separate living and dining areas, reliable Wi-Fi and on-site parking.
Our central Ballina location also provides convenient access to local businesses, shops, dining and essential services. Flexible payment arrangements may be available for company bookings. Please contact reception on (02) 6681 9200 to discuss your accommodation requirements.
